Refund & Exchange Policy
Products Refund & Exchange Policy:
- Refund & exchange is accepted within 7 days of purchase.Original receipts must be presented to claim refund/exchange.
- Items must be returned in their sealed original packaging and in a perfect condition.
- Promotional and discounted items are nonrefundable and only can be exchanged within 3 days of purchase.
- Accessories, beachwear & lingerie are nonrefundable and nonexchangeable. Original receipts must be presented.
- Refund/exchange is accepted only if the product is incomplete or does not meet the purpose that is agreed on between The Flower Library and the Customer, based on Law No. 8 of 2008 on Consumer Protection, Article (5) in the state of Qatar.
Flowers Refund & Exchange Policy:
- No refund or exchange on flowers once delivered.
- The Flower Library guarantees to deliver the flowers in good condition. Once the Customer accepts and receives the flowers, no refund or exchange shall be requested.
- The Flower Library is not responsible for the maintenance of the flowers, nor the flowers lifetime after delivery.
- The Flower Library is not responsible for any damage or loss during transportation, if handled by the Customer.