Refund & Exchange Policy

Products Refund & Exchange Policy:

  •  Refund & exchange is accepted within 7 days of purchase.Original receipts must be presented to claim refund/exchange.
  • Items must be returned in their sealed original packaging and in a perfect condition.
  • Promotional and discounted items are nonrefundable and only can be exchanged within 3 days of purchase.
  • Accessories, beachwear & lingerie are nonrefundable and nonexchangeable. Original receipts must be presented.
  • Refund/exchange is accepted only if the product is incomplete or does not meet the purpose that is agreed on between The Flower Library and the Customer, based on Law No. 8 of 2008 on Consumer Protection, Article (5) in the state of Qatar.

Flowers Refund & Exchange Policy:

  • No refund or exchange on flowers once delivered.
  • The Flower Library guarantees to deliver the flowers in good condition. Once the Customer accepts and receives the flowers, no refund or exchange shall be requested.
  • The Flower Library is not responsible for the maintenance of the flowers, nor the flowers lifetime after delivery.
  • The Flower Library is not responsible for any damage or loss during transportation, if handled by the Customer.